Summer Program Manager, Muskoka Woods, Rosseu, ON

Summer Program Manager, Muskoka Woods, Rosseu, ON (Posted 01/30/22; Closing 03/31/22)

Company Description:
Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. We are located on the shores of beautiful Lake Rosseau and specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Position: Summer Program Manager
Reports to: Summer Camp Director
Employment Status: Full Time
Location: Greater Toronto Area/Muskoka
*Please note: September to April this position is located as work from home but should be able to be at in person meetings in the GTA on a semi-regular basis. May through to the end of August this position is located at the Resort in Rosseau, ON. - Accommodation is provided.

Job Purpose:
The Summer Program Manager has the overall responsibility of the summer guest experience through cabin life, meal times, free time and evening programs. This position leads, manages and is accountable for each section (WILD, Venture, Junior High, Senior High, Crew) including all staff and evening programs. The Program Manager brainstorms and develops for program excellence and plans and oversees the execution of programs accordingly.

Key Areas of Responsibility

Signature Experiences
• Incorporate directives of Signature Experience into all programs

• Adapt current programs and develop new programs to add value to guests

• Continuously improve program delivery to enable increased mission impact
• Benchmark Muskoka Woods’ current programs and make recommendations

• Ensure all summer programming runs smoothly including: evening programming, cabin culture, guest issues, opening day show, etc.
• Brainstorm, plan and implement Classic week programming
• Assist Summer Camp Director in brainstorming, planning and implementing of programming across all aspects of camp

Customer Service
• Responsible for parent & survey follow-up throughout the summer and during the year
• Supervise and assist seasonal Program Directors with guest related issues that arise in the summer

Staff Hiring, Training & Leadership
• Effectively lead, manage and hold accountable a team of 120 front line seasonal staff that results in fully motivated team that cares and serves our guests
• Conduct employee Growth Rings (performance review) to encourage and provide feedback
• Interview and hire all seasonal summer Program Directors and Section Heads

• Responsible to aid in the development of the Director and Leadership training plan
• Provide department specific training for: Directors, Section Heads, Counsellors, Guest Communicators and the Exceptionalities team.
• Assist the HR department with seasonal staff interviews

Guest Ministry
• Assist with Summer Camp Director in brainstorming, planning and executing of guest related ministry

Other
• Work cross departmentally (schools/groups, leadership studio) as required
• Participate in meetings as needed
• Participate in corporate meetings such as Town Hall and the Annual Retreat
• Personal and Professional development


Skills & Abilities required:
• Passion for youth ministry, the camping industry and leadership development
• Detail oriented with administrative skills
• Excellent interpersonal skills
• Excellent communication skills
• Ability to manage multiple high priority tasks at once
• High capacity leadership skills
• Strong work ethic with ability to take initiative as well as work well on a team
• High energy and positive attitude
• Personal values that match Muskoka Woods’ Core Values and Core Leaves

Experience Required:
• College/University degree
• 5 years of summer camp experience or the equivalent in working with children and youth
• 2 – 3 years of proven leadership experience

Essential Functions:
• Ability to communicate, both written and verbal with guests and staff
• Able to stand, walk and work for 8 to 10 hours a day in the summer months
• Possess physical and mental strength and endurance to maintain constant supervision of guests and staff during the summer months
• Ability to work 6 days a week for 10 weeks during the summer months. (time to be given in lieu after the summer)

Please forward all resumes and inquiries to fulltimejobs@muskokawoods.com
Thanks for your interest in Muskoka Woods!